We believe that business can be done in a more honorable way than it so often seems to be done.
It seems that so many companies are content to try and extract every possible dollar from their customers, often at the expense of the customer's well-being. Sometimes at the expense of the company's well-being.
We don't think it has to be that way. We think that a company can be profitable and ethical at the same time. We think that a company can be profitable because it is ethical. We believe in the idea that a company should be rewarded for making a good product that delivers value to its customers. We think that when a customer stops receiving value, they should stop doing business with the company.
Many companies know this, and so they impose artificial barriers to exit. They make it difficult to stop doing business with them. They make it difficult to cancel a subscription. They make it difficult to delete an account. They make it difficult to get a refund.
Frankly, this is bullshit. We don't want to be that kind of company. We pledge not to be.